FAQ

Q: What shipping options are available?  

A:  For domestic (US) orders, packages will be sent via USPS First Class Shipping or USPS Priority (1-3 Business days) . ALL domestic orders are now insured!

International Orders will be shipped via USPS First class international (2-4 weeks) . 

If you require a different service (UPS, FEDEX) or need your order quicker than normal, please contact me at mamobotdesign@gmail.com. 

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Q: My package isn't here!! What do I do? 

A:  Please contact your local post office first! I provide tracking on all domestic orders, so please follow the progress there! Most likely there was a hiccup in the provided address or for some reason the post is holding onto it. If a package is returned to me due to an incorrect address, I can resend it as long as shipping fee is covered.

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Q: Do you use grading scales for pins?

A: I do not particularly follow grading scales. I will sort out my inventory, and try my best to send the best available pin. However, there are may be slight cosmetic imperfections due to buffering or other human errors (Pins are all handmade one by one!), If the issue is major, please send photos to me, and I will sort it out!

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Q: I placed two separate orders! Can I combine my shipping?

A: Yes! Please email me at mamobotdesign@gmail.com and let me know as soon as possible. Since I generally ship out orders within 1-2 business days, the sooner the better! I can't combine if I already shipped it out!

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Q:  How long until my order is shipped?

A: Orders typically will be mailed out within 1-2 business days! I try my best to get it to you as soon as possible! I am a one man operation here, so when large releases happen, there might be a slight delay in shipping time!

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Q:  How long until my order arrive?

A: All domestic orders will have tracking so you can follow your order! Typically, orders take 1-3 business after shipment to arrive. I ship from Southern California. International orders do not have tracking, and typically take 2-4 weeks to arrive!

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Q: If I order in-stock items with pre-order items, will it all ship together? or will the in stock products ship first?

A: For domestic orders, I can ship out the non pre-order items separate first, and you will not be charged for the shipping! Just add a note to your order, and I will do so! For International orders, all products will ship together once the pre-ordered products arrives. 

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Q: The design I want is out of stock! Will it be restocked? 

A: Usually all my designs will be restocked eventually UNLESS it says limited edition on it! 

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Q: Do you do wholesale?

A: Yes! Please email me at mamobotdesign@gmail.com for more details!